Web Care

Protect Your Investment

With Wordpress Website Care and Maintenance

Have you got a "peace of mind" solution to protect one of your biggest revenue generating assets online?

At Spiral Orb we go the extra mile on insuring your website runs optimally, securely, and efficiently.

If your website is currently in limbo, or you need a new team to support your website. Then our Web Care Package will be perfect for you.

GIVE US A CALL

Call us for an

Introductory Chat

Are you looking for a team to take care of your online investment - your website? With security, backups and quick updates when you need them, your only time consumer will be telling us what needs to be done!

Chat with a dedicated team member to learn more about our Web Care solutions, and we'll give you back the time better spent on the growth of your business.

Call Suzy Our Customer Care Specialist on 0411 932 656

Client Testimonial

"I had my website hacked with only the Turkish flag flying as my website!!

Claudio and his team at Spiral Orb Designs helped me get my website back up and running clean out all the malware and with the monthly maintenance has kept my website up and safe from cyber attacks.

I am currently working with his team on another site and have a third web site that I could not see anyone else do but Spiral Orb Design. Their team is professional, attentive and make sure the website you want, is what you get. I highly recommend their services."

- Jose Romero, On Time Accounts

Web Care Highlights

Complimentary Rapid Website Server Hosting

Our Cloud Hosting leverages resources to boost your website. We have multiple servers that are dedicated to our client needs. Our unique process means as your website grows, rather than paying more for hosting we move you into a bigger infrastucture without the cost increase. Making Spiral a FIRST choice as a dedicated hosting team.

Complimentary Bug Fixes & VIP Support

Bugs and issues are common with websites with software upgrades happening daily. By signing up to a month-to-month web care plan you bypass our call-out fees and skip paying invoices for fixes. You also gain after hours and weekend priority for any "code red" issues that come up.

Our Hack-Free Guarantee Policy

We're super confident in our approach and to prove that we mean business and ACTUALLY look after your website, we have a Hack-Free Guarantee Policy that if your website is completely unrecoverable, we'll build you a new website to the VALUE of what you paid or at minimum $10,000. When we say "Peace of Mind" we mean it.

Website Maintenance inclusions

Monthly care reports

Each month our system will generate and send you a report of all the activities for your website where you can diagnosis and enquire back to the team

Insurance policy

Your website is protected, secured, looked after all with no excess fees for bug fixes while your under a Web Care Plan.

Local team

Our team is Aussie-based and available to help you when you need it. That ranges from phone calls, to direct responses. Your website needs are our #1 priority!

Daily Security & Vulnerability Fixes

We monitor and manage discrepancies as they arise and architect solutions to resolve vulnerabilities. Sometimes these can be straight forward, other times complex. You don't need to worry about either.

Regular Digital Strategy Catchups

Our team will book you in periodically with our specialists to ensure that your website is actually doing what you got it for in the first place. Our latest tips and advice may save you thousands in incorrect digital investment and achieve what might have taken you YEARS to do so.

Daily backups + instant recovery

Daily Backups with 90 days worth of storage and more importantly, close-to-instant recovery process. This ensures one of your biggest assets has very little downtime.

After hours & Weekend Support

Need us right away? Get us right away. You bypass the working window, and have full support and priority over everything else.

Software Updates Done Safely

Updating Wordpress, Themes, and Plugins can be risky if you don't know what you're doing. Luckily we take care of all of this on a regular basis.

Goodbye Website Spam For Good

No more pesky spam emails or enquiries coming through with our effective spam filtering systems in place.

Read some FAQs Below

Web Care is one of those investments you don't really care until you've experienced a hack, or WORSE you lose your website completely with no backup available, thus thousands of dollars down the drain. (not to mention all that potential opportunity gone overnight too.)

A website is an asset that grows in value and you want to make sure it serves you and never leaves your side.

Practices include daily backups of the website, (On a cloud, offline and in a storage facility), daily security checks, updates, visual audits, click-testing and form testing.

You'll want to ensure that you are updating your software and plugins that are required to build your website so that you aren't left vulnerable to attacks and also not to leave updates far apart from each other. (A website can break if you have 10+ updates that have been neglected over a long period of time) and if you have no backups... You would essentially have lost a website.

Other aspects to consider is security checks as well. If you like having peace of mind, our web care fixes bugs at no cost (Our call out fees start at $150), Web Care is a positive insurance to know that if any hack does occur (if your website is hosted with our complimentary hosting with each web care plan), that there's no cost to you whatsoever on fixing these issues.

Yes. We measure web care based on the size of your website, the bigger the website (with more functionality) the bigger the risk of things potentially breaking and the more audits required.

We have our standard procedures across all websites, however the level of risk and management is determined uniquely to each website we take on.

Smaller websites pay smaller fees in maintenance and vice versa.

Our Web Care plans typically range from $99-$200/m with include Rapid Cloud Website Hosting.

If you require updates to your website or bugs to be fixed you bypass out call out fee of $150 (which is more than web care already.)

We'll also apply quick updates when you require them at no extra costs This could be new content, change of team members, a new banner etc.

Other benefits include having an entire management service provided for you. We have custom-resources for a mid-tier server to host your website (for free), complete in-house support and management, so you never have to worry to speak with support team or do anything manually yourselves.

We'll take care of everything for you, you'll also have regular check ins from the team, to see if we can help you with anything, and offer you a website audit twice a year to make sure your website remains relevant and up to date with the growth of your business.

You'll never be forgotten about with us which is our BIGGEST point of difference.

The short answer, we're good at what we do. Web Care offers an affordable solution to maintain, manage and give you peace of mind with your investment (website).

We treat web care seriously to match our business logo mascot the Golden Orb Silk Weaver (The Spider we have branded around) as web maintenance specialists.

We also wanted to offer peace of mind such as fixing all bugs and issues (which cost us resources so it keeps us accountable to provide best practices for your website and our hack-free guarantee (which allows us to rebuild your website from the ground up at no cost to you.)

We don't believe in bad experiences, so if you decide you want to leave our care plan, we want that experience to be great for you too.

All that without a lock-in? What's not to love.

Enquire via below or our contact form that you are interested in web care. If you are bringing your website across from another development team. We will need to conduct a complimentary "look under the hood" check to see that your website has been built with great practices for our team to monitor and manage. If suitable we'll offer to maintain and throw in your migration to our servers complimentary.

Some of the

Websites we Care for

We want you to have peace of mind when it comes to your website investment. Let us do all the heavy-lifting, bug-fixing and insure your website so you never have to worry about a hack, or an unrecoverable website again!

Get Started

Have more questions?

Have a chat with our friendly team!

Book a Time